1. Order Processing

• Orders are usually processed within 5 working days after payment confirmation.
• Processing times may vary due to demand and availability.

2. Shipping Responsibility

• We partner with PostNL to deliver your order safely and on time.
• Once your order is handed over to the shipping carrier, the responsibility for its safe transit shifts to the carrier. You will receive a tracking number to monitor your shipment.

3. Shipping Delays

• Delivery times provided at checkout are estimates and may vary due to factors beyond our control, including weather, customs delays, or carrier disruptions.
• We are not liable for delays caused by the shipping carrier.

4. Lost or Damaged Packages

• We are not responsible for packages that are lost or damaged during transit. In such cases, please contact the shipping carrier directly to file a claim or resolve the issue.
• Refunds will only be issued if the package is returned to us in its original, undamaged condition.

5. Customer Responsibility

• Ensure that the shipping address provided is correct and complete. We are not responsible for orders delivered to incorrect or incomplete addresses.
• Any additional fees incurred due to incorrect addresses or failed delivery attempts will be charged to the customer.